Shipping & Returns Policy
Last Updated: May 2026
Shipping Information
Delivery Zones & Timeframes
Yaoundé & Douala (Standard)
1–2 business days
XAF 2,500
Yaoundé & Douala (Express)
Same day (order by 11am)
XAF 7,500
Bafoussam, Bamenda, Buea, Limbe
3–5 business days
XAF 3,500
Other Regions
5–7 business days
XAF 5,000
FREE Delivery
Orders above XAF 50,000
FREE
Important Shipping Notes
- Delivery to physical addresses only; customer must be available
- Maximum 2 delivery attempts; customer contacted on 2nd failure
- Fragile packaging—handle with care
- No delivery on Sundays and public holidays
- Delivery times are estimates and may vary due to unforeseen circumstances
- You will receive a WhatsApp notification with driver details before delivery
Order Tracking
Once your order is confirmed, you will receive a tracking link via email and WhatsApp. You can use this link to track your order status in real-time.
Returns & Refund Policy
Return Window
7 days from delivery date
Eligible Returns
Damaged or Defective Product
Photo proof required
Wrong Item Delivered
Full refund or replacement
Sealed/Unopened Product
Any reason, within 7 days
Non-Eligible Returns
- Opened or used products (fragrance exposed)
- Products beyond 7-day return window
- Products damaged due to customer mishandling
- Products without original packaging
Return Process
Initiate Return
Contact us via WhatsApp or account dashboard
Admin Review
We review your return request within 24 hours
Return Logistics
Arrange pickup or drop-off at designated point
Refund Processed
Within 5 business days of receiving returned item
Refund Timeline
Mobile Money Refunds: 24–48 hours
Card Refunds: 5–10 business days (Stripe processing)
Refund Amount: Full purchase price (minus delivery fee if applicable)
Questions?
If you have any questions about our shipping or returns policy, please don't hesitate to contact us: